FAQS

In order to provide you with faster warranty service in the future, it is recommended that please pay attention to and write down the serial number after receiving the package.

PXID MANTIS-P6

The carton package size is 61’’ x11’’ x 35’’.

The weight of the whole package is 113lbs.

 

PXID ANTELOPE-P5

The carton package size is 60” x13” x 31”.

The weight of the whole package is 92lbs.

 

PXID LIGHT-P2

The carton package size is 32” x16” x 22”.

The weight of the whole package is 92lbs.

 

PXID LIGHT-P4

The carton package size is 33” x16” x 25”.

The weight of the whole package is 92lbs.

Due to the different arrival times of the bikes and accessories, we ship them separately.

Every parcel will be sent out batch by batch according to the purchasing date. We do not support expedited delivery with additional money. This is the same for all customers. We appreciate your patience and understanding.

Don't worry, our bikes are mass-produced in advance, and a charger will be included with the bike. So even if the charger is out of stock, you will still receive a fully equipped bike.

The bike will arrive mostly assembled. We will provide the tools and a comprehensive assembly video so you can assemble your PXID Bike bike within 20mins even if you are a novice.