What should I do if I want to change the shipping address or cancel the order?

If you want to change the shipping address or cancel the order, please contact our customer service team as soon as possible. We will guide you through the process, but please be aware that there may be fees involved. The fees will vary depending on the specific circumstances.

Before shipping

Order Cancellation: If you cancel the e-bike order that was placed in 2 hours, the processing fee will not be charged. If a customer ordered the wrong model and wants to place a new order, after the second order is received, the original order will not be charged any processing fee.

If you cancel orders that haven't entered the shipping process yet, 8% of the ebike cost will be charged as a processing fee.

If you cancel the accessory order that was placed in 2 hours, the processing fee will not be charged. If it exceeds 2 hours, 25% of the order amount will be charged as a processing fee. 

Change of Address: No charge fee.

Replacements and exchanges: If the customer does not place a new order or the total amount is significantly lower than the original order, a 10% processing fee of the original order will be deducted from the total refund amount.

Customer will be charged 4% fee by cancel the order within one extension, Customer canceled orders that are postponed twice or more will not be charging any fee.

After shipping

Order Cancellation: If your order is shipped and cannot be modified, you may reject the package and 10% of the ebike cost will be charged as a cancellation fee.

The customer is also responsible for the return shipping cost of $150. PXID will provide a return shipping label, and the designated carrier will collect the return package.

Or the customer may also choose self-return or arrange the return shipment by himself. More information is provided on Refund Policy - Model Replacement & Return Part.

Please Note: We do not accept returns for accessories that are not quality problems.

Change of Address: If you successfully change your address, $20 will be charged as a processing fee. If you fail to change your address, you may refuse the package and 10% of the ebike cost will be charged as a reshipping fee. And the costomer is also responsible for the return shipping cost of $150.

Replacements and exchanges:

A)If you successfully exchange the item, $20 will be charged as a processing fee.

1. B) If you fail to change, you may reject the package and 10% of the ebike cost will be charged as a reshipping fee. 

2. C) If you fail to reject the item and still want to cancel the order, 10% of the ebike cost will be charged as the processing fees and the costomer is also responsible for the return shipping cost of $150.