Shipping

Contact details 

Warehouse:

Address: 21068 Commerce Pointe Drive, Walnut, CA 91789 (warehouse address)

Phone Number: 

Call Us:

WD: 8:00 a.m.–5:00 p.m.

Service:

Customer Support:

Sales:support@pxidbike.com

After-sales: customers@pxidbike.com

 

Package Dimensions Weight

What size and weight will the package I receive?

PXID MANTIS-P6

The carton package size is 61’’ x11’’ x 35’’.

The weight of the whole package is 111lbs.

 

PXID ANTELOPE-P5

The carton package size is 60’’ x13’’ x 31’’.

The weight of the whole package is 121lbs.

 

PXID LIGHT-P2

The carton package size is 32’’ x16’’ x 22’’.

The weight of the whole package is 56lbs.

 

PXID LIGHT-P4

The carton package size is 33’’ x16’’ x 25’’.

The weight of the whole package is 60lbs.

 

PXID BESTRIDE

The carton package size is 48’’x10’’x26’’

The weight of the whole package is 71 lbs

 

PXID BESTRIDE PRO

The carton package size is 52’’x17’’ x 26’’

The weight of the whole package is 129 lbs

 

PXID URBAN 03

The carton package size is 47’’x8’’x21’’

The weight of the whole package is 53 lbs

 

PXID URBAN P1

The carton package size is 43’’x7’’x20’’

The weight of the whole package is 38 lbs

 

Charger

For example, if the charger is out of stock on the website, will I receive a bike without a charger?

Don't worry, our bikes are mass-produced in advance, and a charger will be included with the bike. So even if the charger is out of stock, you will still receive a fully equipped bike.

Expedited shipping

Can I pay more for expedited delivery? 

Every parcel will be sent out batch by batch according to the purchasing date. We do not support expedited delivery with additional money. This is the same for all customers. We appreciate your patience and understanding.

Accessories

Will the accessories I purchased to be shipped with the bike?

Due to the different arrival times of the bikes and accessories, we ship them separately.

Group Zang

Will the bike I received be assembled？

The bike will arrive mostly assembled. We will provide the tools and a comprehensive assembly video so you can assemble your PXID Bike bike within 20mins even if you are a novice. 

Please refer to the YouTube PXID Bike channel to assemble the bike.